Returns

You can return a band for a refund within 14 days of delivery, for any reason.

Tell us within those 14 days, then send the band within 14 days of telling us.

A band you've only tried on, in its original packaging, with everything that came in the box.

A band that comes back worn, marked or without its packaging may be refunded less the value it has lost.

A band that doesn't fit your watch is returned like any other, and you can order the size that fits. The fit finder on each product page tells you which size fits your watch before you buy.

Email hello@falcoveritas.com within 14 days of delivery with your order number and a photo of the band. We'll send a replacement free of charge, or refund you in full if we can't. There's no need to send the band back.

Email hello@falcoveritas.com before your order ships and we'll cancel it and refund it in full. Once it has shipped, it's a return.

Email hello@falcoveritas.com with your order number and the band you're returning. We'll reply with the address to send it to.

Return postage is yours to pay. Send the band tracked and keep the receipt.

We refund what you paid for the band to the card or account you paid with, within 5 business days of it reaching us. Your bank may take a few more days to show it.

When you return a whole order, we refund its standard shipping too. The extra for Fast-track Insured Shipping isn't refunded.

The law gives you 14 days from delivery to cancel an online order without giving a reason, and this policy follows it. We refund within 14 days of hearing from you, once the band is back with us or you've shown us it's on its way.

Nothing here limits your legal rights when a band is faulty.